DOMESTIC SHIPPING (HONG KONG)
- All domestic shipping at a flat fee of HKD20. Free of charge for orders over HKD250.
- Every shipment will require a signature upon delivery.
- Please allow 2-7 business day for your order to arrive.
INTERNATIONAL SHIPPING (OUTSIDE OF HONG KONG)
- All international orders are shipped via S.F EXPRESS, FedEx, DHL and the shipping rate is calculated based on package weight.
- It takes about 7-14 business days, excludes the time of customs clearance.
- Duties and taxes are not included in the total at checkout. Due to different standards of import tariffs, actual duties and taxes will be determined by the customs of destination country based on the value of the order and the tax-free threshold. Once existed, it is the responsibility of the recipient, and the fees are collected at the time of delivery.
- phial is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Hong Kong.
- If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import fees, duties or taxes that are incurred, and the cost of returning the package to phial the amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.
- All orders are shipped with S.F EXPRESS, FedEx, DHL and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
- Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.
- Orders can be tracked at:
- - S.F EXPRESS：https://www.sf-express.com/tw/tc/index.html
- - FedEx：https://www.fedex.com/zh-tw/home.html
- - DHL：https://www.logistics.dhl/tw-zh/home/tracking.html